Check the link below for more on the iPhone’s checkered past
As much as anything, the success of Android is what finally pushed Apple into the arms of Verizon Wireless, which got much better terms than AT&T. When I asked a spokeswoman for Verizon Wireless who was going to control the customer, she told me that iPhone users who were having problems would take their phone to the nearest Verizon Wireless store, not the Apple genius bar. Verizon Wireless does not appear to have promised the guaranteed subsidy, the way AT&T did. In truth, Apple needed Verizon Wireless more than Verizon Wireless needed Apple. The deal the two companies cut reflects that fact.
With Verizon, iPhone’s Flaws May Become More Apparent - NYTimes.com
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